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/   ORDERS & PAYMENT   /

Q. I haven’t received my order confirmation email, what should I do?
Please double check your email inbox, spam/junk folder for the confirmation email.


Q. What form of payment is accepted?
We currently accept payments from Visa, Mastercard, Online Banking and E-Wallet (Touch & Go & Grab Pay) only.


Q. How do I cancel my order?
Unfortunately, exchanges and refunds are strictly NOT allowed for a change of mind, size, colour, or quantity.


Q. I would like to make a custom bulk or corporate order.
For any enquiries regarding corporate orders and customized order in bulk, please send us an email at business@sanceit.com and we will get back to you within 5-7 working days.




/   SHIPPING   / 

Q. When will my order be shipped?
All orders will usually take 3-5 working days (excluding weekends and public holidays) to be fulfilled unless stated otherwise.


Q. How do I track my order?
All customers will receive a tracking number via email within 3-5 working days from the day of order.


Q. Do you ship internationally?
We currently ship to Malaysia. If you are from other countries and intend to purchase, kindly contact us at hello@sanceit.com.




/   RETURN & EXCHANGES   / 

Q. What’s your return policy?
All product sales are final and non-refundable.


Q. What should I do if I receive a wrong product or a product with noticeable defects?
Please contact us at hello@sanceit.com along with a snapshot of your order ID and we will attend to this within 5-7 working days.




/   COLLABORATIONS & PARTNERSHIP  / 

Q. How can I collaborate or partner with you?
For enquiries regarding collaborations and partnerships, please send us an email at business@sanceit.com and we will get back to you within 5-7 working days.


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